Birdeye reports
and dashboards
Bring your Birdeye data into Filament. Create dashboards, build reports and explore your questions in plain English.
Your Birdeye data, connected.
Birdeye tracks reviews and customer sentiment across platforms, but understanding how reputation affects revenue or which locations drive the most valuable customers requires connecting to your CRM and payment data.
Filament links Birdeye reviews, ratings, and survey responses to your sales and marketing tools, then answers questions about reputation impact, location performance, and customer experience trends in plain English.
Data we sync
ReviewsExample fields: Review id, Rating
Track customer feedback across all platforms with review_id, rating, review_text, platform_name, response_status, and response_time. Analyze sentiment patterns and response performance.
review_idratingreview_textplatform_nameresponse_statusresponse_timereviewer_namelocation_id
Business LocationsExample fields: Location id, Location name
Monitor performance across locations with location_id, location_name, aggregate_rating, total_reviews, and competitive_rank. Compare location performance and identify top performers.
location_idlocation_nameaggregate_ratingtotal_reviewscompetitive_rankaddress
Competitor DataExample fields: Competitor id, Competitor name
Benchmark against competitors with competitor_id, competitor_name, competitor_rating, competitor_review_count, and market_position. Track competitive gaps and market share.
competitor_idcompetitor_namecompetitor_ratingcompetitor_review_countmarket_position
Survey ResponsesExample fields: Survey id, Response date
Analyze customer feedback forms with survey_id, response_date, question_text, answer_text, and satisfaction_score. Identify trends in customer satisfaction and pain points.
survey_idresponse_datequestion_textanswer_textsatisfaction_scorecustomer_id
ConversationsExample fields: Conversation id, Message text
Track customer interactions with conversation_id, message_text, channel, response_time, resolution_status, and agent_id. Measure response efficiency and conversation outcomes.
conversation_idmessage_textchannelresponse_timeresolution_statusagent_idcustomer_id
Reputation MetricsExample fields: Metric date, Overall score
Monitor overall reputation health with metric_date, overall_score, review_volume, average_rating, and sentiment_trend. Track reputation changes over time and across locations.
metric_dateoverall_scorereview_volumeaverage_ratingsentiment_trendlocation_id
Team PerformanceExample fields: Agent id, Agent name
Measure team activity with agent_id, agent_name, reviews_responded, average_response_time, and conversation_count. Identify top performers and training opportunities.
agent_idagent_namereviews_respondedaverage_response_timeconversation_countlocation_id
Birdeye works well with
Salesforce
Connect Birdeye reviews and ratings with Salesforce opportunities and accounts to see how customer sentiment correlates with deal size, win rates, and customer lifetime value across locations.
Google Ads
Connect Birdeye reputation scores with Google Ads campaign performance to understand which locations or review ratings drive the most conversions and how ad spend affects review volume.
HubSpot
Connect Birdeye customer feedback with HubSpot contacts and deals to analyze how review sentiment affects pipeline progression and which customer segments leave the most positive reviews.
See the
whole picture.
Filament brings your apps together in a managed warehouse. Build dashboards, share reports and ask questions in plain English.
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Your questions, answered.
How do I connect Birdeye?
This connection uses Fivetran.
You need access to your Birdeye account’s API settings.
- In Birdeye, open Settings → Integrations → API and copy the Business ID and API Key.
- Open Apps in Filament and add Birdeye.
- Enter the Business ID and API Key in the connection form.
- Select Save & Test, then return to Filament and complete setup.
How far back does Filament sync Birdeye data?
Filament syncs your complete Birdeye history, including all reviews, survey responses, and conversation records from when you first started using Birdeye. This lets you analyze year-over-year trends and long-term reputation changes.
Can I connect multiple Birdeye accounts to Filament?
Yes. If you manage multiple Birdeye accounts for different clients or business units, you can connect each one separately to Filament. This is particularly useful for agencies tracking reputation metrics across multiple clients.
Does Filament track review response times in real-time?
Filament syncs your Birdeye data every few hours, so you can track response times and review volumes throughout the day. You can ask questions like which locations have the fastest response times or how response speed affects ratings.
Can I see how customer reviews correlate with sales or marketing campaigns?
Yes. Connect Birdeye to your CRM, payment platform, or marketing tools to see relationships between review volume, customer sentiment, and business outcomes. Ask questions like which locations with higher ratings generate more revenue or how review trends align with campaign timing.
Which Birdeye KPIs can I track?
Review volume: count reviews by date, location and platform. Average rating: average the ratings recorded on those reviews. Response rate: the share of reviews with a recorded business response.